The process is simple, easy, and thorough. You just need to fill in your contact information in one of our CONTACT REQUEST FORMS that are available on the website.
Once we receive your CONTACT REQUEST information, you will receive an automated email. This will confirm receipt of your request and provide further information.
We will then assign one of our patient management executives who will be your personal contact for
the whole AIMIS process. The Patient Management Executive will contact you via email and send
instructions of how to submit further medical information required (Examinations, Imaging, etc.).
The AIMIS’ Patient Management Department is responsible for everything you may need to facilitate the correct decision on your course of action and cooperates closely with AIMIS’ clinical and medical departments to offer top quality US standard medical services for all AIMIS potential patients.
- You will receive an introductory email with medical forms attached to it (in word format), to
be completed by you and returned to us or link electronically to do so
- You will also receive instructions on how to upload your medical examinations (including
applicable blood tests, other examinations, MRIs, X-rays, CT Scans, etc.)
Separate instructions via email will be sent to you on how you should send your Examinations. The
instructions will guide you on how to upload and electronically send us your Examinations.
If these types of examinations are required for your condition, you will need to have a CD or any other electronic format of your MRI or other Imaging type, to upload your images to our system.
Your personal Patient Management Executive will notify you once your medical files are received and
your profile completed.
The medical information together with your examinations are filed by our Clinical/Technical
Department and forwarded to our US or International based Medical Board, appropriate for your
It usually takes 7-10 working days before you receive a Medical Plan with the recommended
treatment for your condition by one of our surgeons.
After the AIMIS medical board reviews your images, the surgeon of expertise in your condition area
does a final review and suggests the treatment to be followed.
Within 24 hours after having received the medical plan, you will also receive from our Financial
Department a corresponding quotation with a full analysis of potential costs and our financial policy
If you are in agreement with our quotation and wish to proceed with the surgery, you just need to
send back the signed and completed financial policy agreement. You will also need to transmit a 30%
deposit payment and provide a receipt of the transfer.
If your insurance covers surgery abroad, then it is likely you can use your insurance – like many of our
patients have. To proceed with coverage from your insurance, we will need to receive a pre-approval
letter from your insurance company prior to your surgery.
Our Patient Management department will assist you in gathering all necessary documents that your
insurance company might request for approval of your claim.
AIMIS is certified with OHSAS 18001:2007 (International Occupational Health and Safety Management
Standard), ISO 27001 (International Standard for Information Security Management Systems -ISMS),
and ISO 9001:2008 (International Standard for Quality Management Systems-QMS). Our triple
certification guarantees compliance with all European and International laws and regulations of
conducting business and business ethics.
Moreover, each of our employees and suppliers has signed a confidentiality agreement that covers
your information and personal data.
The AIMIS Patient Management Executive that is handling your case will inform you on forthcoming
visits with the surgeon that has reviewed your case. In the event that these dates are not convenient
for you, then you have an option to be operated on by another AIMIS US or International surgeon,
who specializes in your treatment. Once the dates are finalized, then your case is transferred to the
AIMIS Concierge who will be assisting you with your travel arrangements and provide all other
AIMIS has a team of doctors and nurses who support our surgeons locally. Once the surgeon who has
performed your procedure departs from Cyprus, then the Cyprus based medical team always follow
up with post-operative instructions by your surgeon and are in close contact with him during the
follow up process.
On a daily basis, members of the AIMIS medical team; Physician, Nurse, expert pain management
team and if required a Physiotherapist will visit you at your hotel to check your recovery progress and
report back to your surgeon.
AIMIS is committed to support its patients through the entire process and has a comprehensive
follow-up protocol. There is a 3-month; 6-month, 12-month, 24-month, and 36-month evaluation
process that consists of questionnaires via electronic forms that will be sent to you, and a follow up
examination review that is implemented by your surgeon. Where necessary Clinical Examinations are
Upon request, the Patient Management Department can provide you with a detailed copy of your
medical record, so that your home doctor(s) have all the necessary information on your procedure.